Refund Policy

1. How refunds work

BOOKBNB offers a 14-day money-back guarantee. If you are not satisfied with your purchase, you can request a full refund within 14 days of your order date. Refunds are processed by our payment provider, Paddle, which is the Merchant of Record for all our orders. To request a refund, visit paddle.net or contact our support team at hello@bookbnb.co.uk.

2. Free trial

Every new BookBnB account starts with a 14-day free trial. No card details are required to begin. During the trial you have access to every feature, including listing import, custom subdomains, calendar sync and test payments.

If you decide BookBnB is not for you, simply let the trial expire without adding payment details. You will not be charged.

3. Subscription refunds

BookBnB is a recurring subscription service. Fees are billed in advance. If you cancel, you retain access until the end of your current billing period and no further payments are taken.

If you believe you have been charged in error, or if a technical fault on our side prevented you from using the service, please contact us within 14 days of the charge and we will review your case. Approved refunds are returned to the original payment method within 5–10 working days.

4. Annual plan refunds

Annual subscriptions are paid upfront at a discounted rate. If you cancel an annual plan within the first 14 days after payment, you may request a full refund. After 14 days you may still cancel to stop renewal at the end of the current year.

5. Add-on purchases

One-off add-ons such as custom domain setup or professional photo retouching can be refunded once work has commenced or the service has been delivered only at our discretion. If you have not yet received the service, you may request a cancellation and refund within 14 days of purchase.

6. Payment processing fees

A small card processing fee is added to guest bookings at checkout. This fee covers the cost of payment processing and is not retained by BookBnB as commission. This fee is not refunded because it is passed directly to the payment processor.

7. How to cancel

You can cancel your subscription at any time from your BookBnB account dashboard under Billing. Cancellation takes effect at the end of your current billing period. We do not provide prorated refunds for partial months.

8. Exceptions

We reserve the right to issue refunds outside this policy where we consider it fair to do so, for example in cases of fraud, billing error or a material failure of the service that we cannot resolve within a reasonable time.

9. Changes to this policy

We may update this Refund Policy from time to time. The current version is always available at https://bookbnb.co.uk/refund-policy. Continued use of BookBnB after changes means you accept the updated policy.

10. Contact us

For refund requests, visit paddle.net, or email us at hello@bookbnb.co.uk and include the email address associated with your BookBnB account.